Supriya here! Nepal raised, Sydney living! 

By day, I’m your IT superhero, tackling tech troubles! But unleash the craft queen when I’m off duty! I love designing and creating all sorts of awesome stuff!

I’m an IT Support Officer with a passion for helping people navigate the ever-changing world of technology. My academic background includes a Bachelor’s degree in IT, where I was recognized as the First Year Champion in 2021 for achieving the highest grades. My foundation in networking also comes from a Diploma I completed in 2019, where I was awarded the title of Best Student in the Class.

When I’m not troubleshooting technical challenges, I find myself drawn to the creative world of crafts. I enjoy designing and crafting unique pieces, expressing myself through various mediums. This love for detail and problem-solving translates seamlessly into my IT work, allowing me to approach technical issues with a creative and efficient mindset.

Victoria University | August 2021 – June 2023

Western Sydney College | May 2020 – April 2021

Western Sydney College | February 2019 – May 2020

I focused on optimizing inventory management and accounting. I ensured businesses had the right stock levels by analysing data and streamlining processes. This not only reduced waste but also provided valuable insights for informed decision-making. My expertise also extended to inventory accounting, making sure the financial picture was accurate and reflected the true value of the inventory.

I leveraged Salesforce to optimize business processes, while also excelling in customer interactions. I built rapport, increased sales through product recommendations and upselling, and trained new team members on product knowledge and sales techniques.

I empowered incoming students by guiding them through enrolment, offering academic and personal support, and facilitating their integration into the university community. I actively volunteered and collaborated with staff to create a welcoming environment, all while developing strong leadership and communication skills.